Bet356 Privacy Policy – Your Personal Data Protection

Bet356 ("we", "the Company") takes our responsibility to protect the privacy of every user who accesses and uses our platform seriously. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal information when you use the website, mobile app, and all services offered by bet356.

This policy applies to all users of the bet356 platform, including unregistered visitors, registered members, and former members whose accounts have been closed. By accessing the bet356 platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. In the event of any conflict between a translated version and the original version of this document, the version in the language designated as our official operating language shall prevail.

We collect various types of personal information to ensure a smooth, secure, and legally compliant user experience. The information collected can be categorised into several key categories:

In addition to information you provide directly during registration or platform use, we also collect information automatically through cookies, tracking pixels, and similar technologies when you browse our platform. This information helps us understand usage patterns and improve the overall user experience.

For identity verification (KYC) purposes, you may be required to submit copies of official documents such as your national ID, passport, or driving licence, as well as proof of current address such as a bank statement or utility bill. All documents are processed with the utmost confidentiality and will not be shared without a clear legal requirement.

Every piece of information we collect is used for a specific and legitimate purpose. bet356 does not use your personal data for purposes unrelated to the services you use. The following are the primary purposes for which your data is used:

• Account Management: To create and maintain your user account, process registrations, and ensure secure login through two-factor authentication.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions securely and efficiently. Transaction records are retained for audit and compliance purposes.
• Identity Verification (KYC): To fulfil legal requirements related to age and identity verification, and to prevent fraud and money laundering.
• Customer Support: To address enquiries, resolve disputes, and provide technical assistance to users efficiently.
• Marketing Communications: To send information about promotions, bonuses, and special offers — only to users who have given explicit consent.
• Platform Security: To detect and prevent fraudulent activity, bot usage, or any activity that violates the platform's terms of use.
• Legal Compliance: To meet the reporting and compliance obligations required by Malaysian law and relevant regulatory bodies.
• Product Improvement: To analyse aggregated usage patterns in order to improve the platform's interface, performance, and user experience.

Bet356 does not sell your personal data to any third party. However, in the course of operating the platform securely and in compliance with the law, there are certain situations where we need to share your information with trusted parties. All data sharing is conducted under strict security agreements.

• Payment Service Providers: FPX, DuitNow, Touch 'n Go eWallet, and other payment processors that require transaction information to process your deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party companies we use to verify the authenticity of identity documents you submit.
• Technology & Infrastructure Providers: Cloud computing and server infrastructure companies that store and process our data to the highest security standards.
• Regulatory & Law Enforcement Bodies: We will disclose required information when mandated by a court order, warrant, or lawful request from the relevant authorities.
• Group Companies: Entities within the same group of companies as bet356, subject to equally stringent internal privacy policies.

All third parties that receive your personal data are bound by data processing agreements that require them to protect your information and use it only for specified purposes. bet356 conducts regular audits of all third-party service providers to ensure ongoing compliance.

The security of your personal data is a top priority at bet356. We continuously invest in the latest security technologies and procedures to ensure your data is always protected against unauthorised access, loss, or damage.

• 256-bit SSL/TLS Encryption: All communications between your device and bet356 servers are encrypted using the latest SSL/TLS protocols, rendering data unreadable to unauthorised parties.
• Two-Factor Authentication (2FA): An additional security layer available to all user accounts to prevent unauthorised access even if your password is compromised.
• 24/7 Security Monitoring: An automated monitoring system that detects and responds to suspicious activity in real time, around the clock.
• Internal Access Controls: Only staff who require access to your personal data to carry out their assigned duties are authorised, with all access logged and monitored.
• Regular Security Testing: Security audits and penetration testing are conducted regularly by independent parties to identify and address system vulnerabilities.
• Secure Data Backup: Data is regularly backed up to separate, secured locations to ensure service continuity in unforeseen circumstances.

While we take all reasonable steps to protect your data, no system is entirely infallible. In the event of a data security incident affecting your personal information, bet356 will notify you within the timeframe required by law and take the necessary steps to mitigate its impact.

You are also responsible for keeping your login credentials secure. Do not share your password with anyone, and contact our support team immediately if you suspect any unauthorised access to your account.

The bet356 platform uses cookies and similar tracking technologies to enhance user experience, understand usage patterns, and ensure platform security. Cookies are small text files stored on your device when you browse our website.

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. Cannot be disabled without affecting platform functionality.
• Performance Cookies: To collect information on how users interact with the platform, helping us improve overall performance and user experience.
• Functional Cookies: To remember your preferences and settings such as language, currency, and display preferences for a more personalised experience.
• Analytics Cookies: Helps us understand which pages are visited most frequently, how long users spend on the platform, and common navigation paths.

You can control and manage cookies through your internet browser settings. However, disabling essential cookies may affect the functionality and security of the platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.

Under the Malaysian Personal Data Protection Act (PDPA) and our privacy policy, you have the following rights regarding your personal data held by bet356:

• Right of Access: You have the right to request a copy of the personal data we hold about you, including details on how it is used and with whom it is shared.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request a correction within a reasonable timeframe.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to our legal obligations to retain certain records.
• Right to Restriction of Processing: You may request that we restrict the processing of your data while we investigate your request or complaint.
• Right to Data Portability: You have the right to receive your data in a commonly used, structured format for transfer to another service provider.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, and we will honour such requests promptly.

To submit any request relating to your privacy rights, please contact our privacy team via email [email protected] or via the platform's Live Chat. We will process your request within 30 business days of receipt.

Bet356 only retains your personal data for as long as necessary to fulfil the purposes stated in this privacy policy, or for as long as required by applicable laws and regulatory obligations.

When your personal data is no longer required, we will securely delete or anonymise it so that it can no longer be personally associated with you. The deletion process is carried out using methods that meet industry standards to ensure data cannot be recovered.

The bet356 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children under 18. The account registration process requires strict age verification through our KYC procedure.

If we find that information from a person under 18 has been collected inadvertently, we will promptly delete that information and close the account in question. If you believe a minor has registered an account with bet356, please contact our support team immediately.

Parents and guardians concerned about the use of online gambling platforms by their children or dependants are encouraged to use available parental control software and to report any misuse to us promptly.

Bet356 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, legal requirements, or other operational reasons. Any material changes will be clearly displayed on our platform.

We will notify you of significant changes through:

• A prominent notice on the bet356 platform's home page.
• An in-account notification upon your next login after a change has been made.
• An email to the address registered to your account, for significant changes.

The "Last Updated" date at the top of this document will always reflect the date of the latest version. Your continued use of the bet356 platform following any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the changes made, you have the right to close your account and stop using our platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist you.

• Privacy Email: [email protected] — mark your email subject with "Privacy Enquiry" for faster handling.
• Live Chat: Reach us via the 24/7 Live Chat feature available on the bet356 platform for an immediate response.
• Response Time: We are committed to responding to all privacy-related enquiries within 3 business days, and resolving formal requests within 30 business days.

For formal complaints that cannot be resolved internally, you may submit a complaint to the Personal Data Protection Department under the Malaysian Ministry of Communications and Digital, or the relevant regulatory authority.